FAQs

How long does it take for my order to ship? In 1-2 days you will receive an email notification confirming your order has shipped, along with the tracking information 

When will I receive my order? 5-7 business days for all domestic regions such as Canada and the U.S. 

Can I return my order? We only accept exchanges at this time.

What do I do if I haven’t received my order? Please contact support@ashtonskloset.com we will track your order and update your shipping details.

What do I do if I receive a defective order? Contact support@ashtonskloset.com and we will rectify the situation right away

Where are you located? Ashton’s Kloset is a Canadian company located in Toronto.

How do I make changes to an order I've already placed? contact sales@ashtonskloset.com we will promptly respond to your request to change your order and update your shipping details 

What do I do if I get the wrong package? Please email us a picture of the items you received along with the packing slip to support@ashtonskloset.com we will immediately package your correct order for priority shipping

How do I contact your company if my question isn't answered here? We are looking forward to hearing from you please send us an email and we will respond to you right away support@ashtonskloset.com